Disclaimer: The three case studies provided are illustrative of the work completed at Northrop Grumman. They outline how the goals and job of a UX Researcher have been accomplished. The process, results, and outcomes are all based on real situations; however, the scenario, data, and application have all been adjusted to be publicly consumable. The following case studies will all be based on the following scenario.

Scenario:

Thunder LLC has been contacted by Hospital Zep with a request to update Hospital Zep’s Oncology Wing. Thunder LLC has accepted this request and has begun work on the plans for the update. The update will be known as Solution Storm Cloud. Within Solution Storm Cloud are several projects, such as Project Rain Drop, which encompasses the effort to update and create new nurse interfaces. The initial research of Project Rain Drop, identified the following critical updates;  

• Improve nurse-to-nurse communication during shift changeover 

• Improve situational awareness of medication stock  

• Enable simplified scheduling of patient procedures.  

These updates would be implemented while retaining the following capabilities. 

• View patient information pages 

• View fellow nurse schedules 

• A contact list separated by internal and external numbers 

These tasks for Project Rain Drop were broken up among the UX Team, with each member focusing on a specific update. However, those team members will work collaboratively to ensure consistency throughout the interfaces across Project Rain Drop.  

Solution Storm Cloud is being developed in an Agile environment where multiple stakeholders are working in tandem. This includes the software developers who will be creating the code or other UX team members who are focusing on other aspects of Project Rain Drop. In addition, there are other teams internal to Thunder LLC who have their own requirements for Solution Storm Cloud. These requirements may be based on medical regulations, security, or health and safety. Final stakeholders include Hospital Zep, who will be buying Solution Storm Cloud, and the nurses who will be using portions like Project Rain Drop in their day-to-day operations.